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PRELIMINARY INFORMATION FORM
1. PROVIDER (SELLER) INFORMATION
Title: Ay İnovasyon Danışmanlık ve Ticaret Limited Şirketi ("LunaPorta")
Address: Beştepe Mahallesi 31. Sk. No:2B/104 Yenimahalle / Ankara
Phone: 0553 520 13 55
E-mail: info@lunaporta.com.tr
MERSİS No: 0107111219200001
Tax Office / No: Maltepe Tax Office – 1071112192
2. BASIC CHARACTERISTICS OF THE SERVICE
The service subject to the agreement is an electronic ticket (e-ticket) purchased via lunaporta.com.tr that grants the right of admission to an event (concert, theatre, festival, show, etc.) to be held at a specific date/place. The name, date, place, ticket category, quantity and price of the event are clearly shown on the payment screen and in the order summary at the time of purchase.
3. TOTAL PRICE AND PAYMENT
The ticket price (including any service fee) is clearly shown on the payment screen as the total amount including all taxes. No additional charge other than this is demanded from the consumer. Payment is collected by credit/debit card through the iyzico infrastructure using the 3D Secure method.
4. DELIVERY / PERFORMANCE
The e-ticket is delivered electronically (via e-mail and/or user account) after payment is approved. There is no physical delivery or shipping/delivery cost.
5. RIGHT OF WITHDRAWAL AND CANCELLATION/REFUND
5.1. Since the purchased tickets relate to an entertainment/event service to be provided on a specific date, they are outside the scope of the right of withdrawal pursuant to Article 15/1-(g) of the Distance Contracts Regulation. The consumer declares being aware of and accepting this. Therefore, the consumer's failure to attend the event of their own will, or giving up on the purchase, does not on its own create a right of refund.
5.2. In the following cases, the ticket price is refunded together with the entire amount paid:
a) Cancellation of the event for reasons attributable to the organizer/provider,
b) Postponement of the event, or a change of date/place or material content, and the consumer not accepting the new conditions,
c) The event not being able to take place due to force majeure (natural disaster, epidemic, decision/prohibition of an official authority, etc.),
d) Duplicate or erroneous charges due to a technical error during payment.
5.3. In case of postponement, tickets remain valid for the new date unless otherwise stated. A consumer who does not accept the new date/conditions may request a refund within 14 days of the announcement.
5.4. The refund is made in a single transaction to the payment instrument used by the consumer at the time of purchase, without any charge, within 14 days at the latest.
5.5. Refund requests are submitted to info@lunaporta.com.tr.
6. COMPLAINTS AND APPLICATIONS
The consumer may apply to the Consumer Arbitration Committee or the Consumer Court at their place of residence or at the place where the transaction was made, within the monetary limits determined annually by the Ministry of Trade. For requests and complaints: info@lunaporta.com.tr / 0553 520 13 55
7. APPROVAL
The consumer accepts having read this form and approved it electronically before the payment obligation arises.
