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DISTANCE SALES AGREEMENT
ARTICLE 1 – PARTIES
PROVIDER (SELLER):
Title: Ay İnovasyon Danışmanlık ve Ticaret Limited Şirketi ("LunaPorta")
Address: Beştepe Mahallesi 31. Sk. No:2B/104 Yenimahalle / Ankara, Türkiye
Phone: 0553 520 13 55
E-mail: info@lunaporta.com.tr
MERSİS No: 0107111219200001
Tax Office / No: Maltepe Tax Office – 1071112192
BUYER (CONSUMER):
Full Name / Title: [buyer information entered during the order]
Contact (address / e-mail / phone): [information entered during the order]
ARTICLE 2 – SUBJECT
The subject of this agreement is the sale and delivery of the electronic event ticket (e-ticket), whose characteristics and sale price are stated in the order summary and the Preliminary Information Form, ordered electronically by the BUYER via lunaporta.com.tr (the "Platform"), and the determination of the rights and obligations of the parties in accordance with Law No. 6502 on the Protection of the Consumer and the Distance Contracts Regulation. The BUYER acknowledges having read and approved the Preliminary Information Form and that this form is an integral part of this agreement.
ARTICLE 3 – SERVICE SUBJECT TO THE AGREEMENT AND PRICE
The service subject to the agreement is an e-ticket granting the right of admission to an event to be held at a specific date and place. The name, date, place, ticket category, quantity of the event and the total sale price including all taxes are clearly stated in the order summary seen by the BUYER before payment:
- Event: [event name]
- Date / Place: [date / place]
- Ticket category / quantity: [category / quantity]
- Total price (all taxes included): [amount] TL
No additional charge other than the stated total price is demanded from the BUYER.
ARTICLE 4 – PAYMENT
Payment is collected in a single charge by credit/debit card through the iyzico payment infrastructure using the 3D Secure method. The order is not completed until payment is approved.
ARTICLE 5 – PERFORMANCE AND DELIVERY
The e-ticket is delivered electronically (to the BUYER's e-mail address and/or user account on the Platform) after payment is approved. There is no physical delivery or shipping/delivery cost. The PROVIDER performs its obligation within thirty days at the latest; due to the nature of the e-ticket, delivery is generally made immediately upon payment approval.
ARTICLE 6 – RIGHT OF WITHDRAWAL AND CANCELLATION/REFUND
6.1. Since the purchased tickets relate to an entertainment/event service to be provided on a specific date, they are outside the scope of the right of withdrawal pursuant to Article 15/1-(g) of the Distance Contracts Regulation. The BUYER declares being aware of and accepting this. The BUYER's failure to attend the event of their own will, or giving up on the purchase, does not on its own create a right of refund.
6.2. In the following cases, the ticket price is refunded together with the entire amount paid:
a) Cancellation of the event for reasons attributable to the organizer/provider,
b) Postponement of the event, or a change of date/place or material content, and the BUYER not accepting the new conditions,
c) The event not being able to take place due to force majeure (natural disaster, epidemic, decision/prohibition of an official authority, etc.),
d) Duplicate or erroneous charges due to a technical error during payment.
6.3. In case of postponement, tickets remain valid for the new date unless otherwise stated. A BUYER who does not accept the new date/conditions may request a refund within 14 days of the announcement.
6.4. The refund is made in a single transaction to the payment instrument used by the BUYER at the time of purchase, without any charge, within 14 days at the latest.
6.5. Refund requests are submitted to info@lunaporta.com.tr.
ARTICLE 7 – DECLARATIONS AND OBLIGATIONS OF THE BUYER
7.1. The BUYER declares that the information provided during the order is accurate and complete.
7.2. The e-ticket and its QR code are personal to the BUYER; the BUYER is responsible for any consequences of unauthorized reproduction, sharing or sale. If an attempt is made to use the same ticket more than once, entry may be refused.
7.3. The BUYER is obliged to comply with the security/entry rules of the event venue and the organizer.
7.4. The PROVIDER cannot be held responsible for the refusal of entry with fake, invalid or unauthorized tickets.
ARTICLE 8 – OBLIGATIONS OF THE PROVIDER
8.1. The PROVIDER is obliged to deliver the e-ticket subject to the agreement electronically after payment is approved.
8.2. The execution of the event (staging, organization, venue, etc.) is the responsibility of the relevant event organizer; the PROVIDER carries out the ticket sales and collection service.
8.3. The PROVIDER keeps records of the transaction for three years.
ARTICLE 9 – FORCE MAJEURE
In cases of force majeure such as natural disaster, epidemic, fire, war, or decisions of official authorities that develop beyond the control of the parties and prevent the fulfillment of obligations, the parties cannot be held responsible. If the event cannot be held due to force majeure, the provisions of Article 6 apply.
ARTICLE 10 – PERSONAL DATA
The BUYER's personal data is processed in accordance with Law No. 6698 (KVKK) and the Privacy Policy published on the Platform.
ARTICLE 11 – RESOLUTION OF DISPUTES
In disputes arising from this agreement, the BUYER may apply to the Consumer Arbitration Committee or the Consumer Court at their place of residence or at the place where the transaction was made, within the monetary limits determined annually by the Ministry of Trade.
ARTICLE 12 – ENTRY INTO FORCE
This agreement enters into force upon being read and approved electronically by the BUYER and upon completion of payment. The BUYER declares having read and accepted this agreement and the Preliminary Information Form. A copy of the agreement is delivered to the BUYER electronically.
